Returns & Exchanges
At Primal Kitchen, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are unhappy with your order for any reason, please reach out to our team within 30 days of receipt for a resolution.
Contact Support
Email our customer experience team with your order number and a brief explanation of the issue regarding your pantry staples.
Provide Documentation
For items damaged during transit or quality concerns, please include a photo of the product and the batch code found on the packaging.
Review Process
Our team will review your request within 2 business days to determine if a replacement or a refund is the best course of action.
Receive Refund or Replacement
Once approved, a refund will be issued to your original payment method or a fresh replacement will be shipped to your address at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing